With the current set up admission tickets can only admit a single person. If a user wishes to sell a couple or team ticket, they have to set it up as sponsorship. This is problematic as many donors will not think to look for tickets under the sponsorship section, which leaves it up to the organization to have to communicate this to their constituents. Let us be able to set up ticket catergories that admit more then one person or at least be able to move sponsorship levels to the ticket section on the website.

Some areas of RSA require a hosted image. We would like to be able to upload JPEGs in all areas, including the event website.

The navigation of the online eCatalog is very clunky. A modernized look-and-feel would be nice. It would be great if you could see more than 10 items at a time. It would also be great to click "Next" and be able to click through individual items one by one rather than having to click "Back" and find the next item on the list to open it.

It would be great to be able to send custom texts and emails - like "two days left to bid". Current communication platform lacks any customization. Other auction sites have that capability.

RSA needs to offer a solution for their clients hosting hybrid events. For ease of guest experience and clarity of marketing a hybrid event, one should be able to send all traffic to one event site. However, if RSA does not offer one person to register for free for the virtual part and another person to register for in person, then two different sets of instructions need to be provided, which is confusing at best, and turns people away because it's "too much" to remember/do, at worst.

We often have a group of buyers who purchase high-dollar items and need a way to include multiple buyer numbers and amounts.
Similarly, an organization may purchase an item from a combination of cash and checks. It would be helpful to break down a payment using multiple payment forms.

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Our previous auction is locked out as view only. There is no option to start a new auction under our subscription. I had to contact Tech support for which I received a coupon code to "purchase" a new complete subscription for $0. The coupon code does not work. It is taking days to set up a new auction. Why is there no ongoing subscriber benefit such as easy access to a new auction?

In the world of virtual events, I want to offer sponsorships of programs and physical items that our ministry needs. People could sponsor all or part of an item.

It would be great if RSA could make the response email that our guests receive upon sign up customizable or even make it optional. Right now it is somewhat confusing for our event and the subject line is not accurate nor is the fact that it is coming from a person instead of the organization as it should be.

Donors who donate an auction item for consignment usually ask for a percentage of the final auction price rather than a specific amount. The donation page only allows for a set price. Please enable the option to have a percentage of the sale for consignment donations in addition to a consignment price!

Especially now that many are doing online events, it would be nice to have more editing options for gift certificates and the ability to email them directly to the high bidder (copied to donor) with their receipt.

Another acceptable option would be to search for selected gift certificates and print/pdf them one at a time.

Would be very helpful if we could invoice our defined sponsorships directly from RSA.

We would have liked the ability to organize our virtual auction items, instead of the default ABC order.

Also, when our interested bidders clicked to create an account the webpage said "Request an Account." We saw many people click on our link to create an account, but only so many people actually created one. We worry that the "Request" language deterred people thinking it involved more than what it was, which was an automatic approval that we set up in our settings.

Receive e-mail notifications for bidding, bidding closing, payments received, etc.
The current functionality requires going to website and checking to see the status.

I believe that there should be a one click checkout option when purchasing items as a "buy it now" option. The process to go back to the Home screen, then My Account, then Pay Invoice, or even locating the $ icon to checkout is VERY confusing and often causes many issues with my patrons. We have been using the system for close to a year now and this is a continued problem.

If there was a "Checkout Now" or "Complete Checkout" single click button that would alleviate SO MANY headaches for our fundraising team.

Currently, the limit of options for admission tickets is 25. We need a way to add more ticket options than this.

I would love for bidders to be able to click next or click previous packages when looking through the auction items, rather than having to go back to the main screen and then scrolling down to where they were.

We need a deposit detail report so we can match the donations or bid payments to the deposits to our bank account to be recorded in our finance software. Are there fees, or are they 1:1 deposits? What was transferred when?