General Feedback
Help us to make ReadySetAuction even better! Please share your ideas and vote on others you like.
499 results found
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separate date and time on your reports
RSA puts the date and time together in a field.It takes up too much room in a report, and you cannot cut iff off at date. For most reports, we don't care about the time and would like to delete or hide that part. YOu cannot if it is part of the date. I suggest that RSA makes it two separate fields.
2 votes -
Issue With Paddle Numbers Not Displaying On Bidder Check-In Sheets
Hello,
We’re in the final stages of preparing for our live auction, and we noticed that the paddle numbers assigned to bidders are not showing up on the check-in sheets we generated from ReadySetAuction. The columns are there, but the numbers are missing for most guests — even though we assigned paddle numbers manually under each bidder profile.Is this a known issue, or is there a setting we may have overlooked when exporting the sheets? We need paddle numbers clearly printed for smooth check-in and bidding.
Thanks for your help!
1 vote -
Bidders unable to receive confirmation emails after registration
Hi,
Several of our bidders have reported that they did not receive confirmation emails after completing their registration. We've checked the spam folders and tried resending, but still no luck for some users. This is making it hard for them to complete their accounts and start bidding.Is there a known issue with outgoing emails from the system, or do we need to adjust any settings on our end?
Appreciate any advice you can provide — we want to resolve this before our auction officially goes live.
-monkey mart-1 vote -
Unable to add auction item to existing category
Hi Support Team,
I'm setting up the auction for an upcoming event and have already created several categories to organize the items. However, when I try to add a new auction item to one of the categories, the system doesn't save the change — after clicking "Save," the item doesn't appear in either the category list or the auction items list. I've tried this on both Chrome and Firefox, but the issue persists.Is this a temporary glitch? Is there a workaround I can try?
Thanks in advance for your help!
space waves1 vote -
Is Anyone Else Seeing Early Auction Starts Despite Countdown?
Hi everyone,
I’ve been noticing some inconsistencies with the auction countdown timer on ReadySetAuction. In a few cases, the timer showed the auction starting in 10 minutes, but when I came back to check, it had already begun a few minutes earlier than expected.
I’m wondering if this might be a time zone issue or a common glitch others have experienced. Is there a setting I should check to make sure the start time displays correctly on my end?
Appreciate any insights—thanks in advance!
geometry arrow1 vote -
Allow patrons to access their account if it is already set up in the system
Many patrons ignore emails from an account they don't recognize, so we still mail invitations in many cases. Those Patrons invited by mail could not access an account that was already established for them, and if their email was already in the database they had to register with a different email, and that resulted in many duplicate entries for the same people. What is the point of setting everyone up in a database prior to the event if the patrons can't access it?
4 votes -
Allow patron to make a partial payment at checkout. Patron may be sending checks from 2 idifferent accounts. When you choose "check' 5for
Allow patron to make 2 check payments at check out. Example: Patron wants to send checks from 2 different brokerage accounts. We received one check and want to enter it in RSA. We cannot. Because when you enter a check, there is no Amt. field to enter. It assumes you are entering the entire amount due.
1 vote -
1 vote
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A report was easily available for items that did not receive bids.
It is not easy to find the items that don't have bids. The information is available on the Report of Bidding Activity By Package, but cant be sorted, so one has to look through all the items to find those with 0 bids. There is no time for that in the heat of the auction
1 vote -
communications - way to send reminder for event
way to send email reminder just before the event
1 vote -
'Skip this Step' for Names for Tickets Should Not be an Option
When our donors are purchasing tickets and are asked to input names per ticket, there is an unchangeable option for them to 'skip this step'. In order for individuals to enter our venue, it is required to have a full name per ticket. This button should not exist, or at least should have the option to be removed.
4 votes -
Remove lines around sponsor logos on event website
When adding multiple sponsor logos using the table format, it would be nice to remove the lines of the table.
1 vote -
Remove tax-deductible clause at the end of receipts
Some events are not tax-deductible events, especially ticket prices. It would be beneficial to have the option to remove this clause from the end of ticket receipts. We also have our own tax-deductible policies. This just encroaches on our policies.
3 votes -
Ability to Integrate Logos and Amend Signatures in Communications
Allow system administrators to add logos to and tailor the closing signatures (i.e. Best wishes, Warmest regards, etc instead of Sincerely) in all patron communications.
7 votes -
Add "reminder to bid" email template for bidders under Communications
Currently there is no option to send mass "reminder" emails to bidders. If you are holding a silent auction and would like to remind everyone who created an account that the auction closes in xx amount of hours as a "last chance to bid!" type of communication, you would have to do so outside of RSA
9 votes -
How Can I Export a Detailed Donor Report with Custom Fields in ReadySetAuction?
Hi everyone, I’m hoping someone can help me with a reporting issue in ReadySetAuction. I’m managing an upcoming charity auction, and I need to export a detailed donor report that includes some custom fields we’ve set up for our donors—like their preferred contact method and donation history notes. I’ve been poking around in the reporting section, but I can’t seem to figure out how to include those custom fields in the export.
Has anyone here successfully exported a donor report with custom fields included? I’d love to know the exact steps to make sure I’m not missing anything. We really…
1 vote -
Archive Old Events after a certain period of time
It would be great if there were a way to 'delete' or 'archive' past events so they don't continue showing up in the pull-down list for each DataBase in use. We sometimes have 3-4 events happening at once, and having a list of over 20 events makes it easy for a mistake to happen. Please either delete or archive past events after a certain amount of time, like 3-4 months.
6 votes -
Donor Covers Fees When Donating Online
Similar to DonorPerfect, we need an option (some sort of check box) that donors can select to cover fees as part of their donation. We are aware that you can do so when physically checking out guests at the event, but if donors are just providing an online donation or buying a sponsorship, they are not given this option. As a non-profit, we use this feature in DonorPerfect a lot and really need to see it in ReadySetAuction as well.
147 votes -
Question About Auction Start Time - How Accurate Is the Countdown?
Hello,
I’ve noticed that the auction countdown on ReadySetAuction sometimes doesn’t match the actual start time of the auction. I’ve had a couple of instances where the countdown showed the auction starting in 10 minutes, but when I checked back, the auction had already started a few minutes early.
I’m just wondering if this is a common issue or if there’s a specific time zone setting I need to adjust. Does anyone else experience this, or is there a way to ensure I’m seeing the correct start time?
hill climb racing
Thanks for your help!1 vote -
Need Help with Bidding Issues - Why Is My Bid Not Being Accepted?
Hi everyone,
I’ve been using ReadySetAuction for a while, but recently I’ve run into an issue that I can’t seem to figure out. Every time I try to place a bid on an auction, I’m getting an error saying my bid isn’t accepted, even though I’m sure it’s within the bidding increments and the reserve price.
Has anyone else experienced this issue? Is there something I might be missing or a setting I need to check? I’ve tried refreshing the page, logging out and back in, and even using a different browser, but the issue persists. level devil
Any help…
1 vote
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