If you want to delete something from an invoice or delete an invoice altogether, it takes many steps. It should be accessible from their bidder information, where currently you can only view the invoice. To actually delete something from the invoice, you have to go to Check Out Guests > Find the bidder > Look at their invoice and delete something from it. Instead, it would be helpful if everything related to the bidder could be managed on the same page.

In the same way that it would be helpful to be able to invoice for sponsorships, it would be helpful to be able to invoice for monetary donations that come in before the event. We have several donors who request for invoices and it can get confusing to have so many items that we have to manage outside of RSA.

To click into an invoice, you must select the number under “Total Invoice,” but it’s not obvious that the number is a link. It would be helpful if it appeared as typical links do elsewhere: in blue and underlined.

We created a list of bidders from the prior event to facilitate set up for this year's event. Obviously not all bidders from 2019 were in attendance in 2020. So when it came time to communicate with only those attending (or, indeed, any subset of the database we wanted to contact), we were not able to do this within RSA, but had to download the data-set, edit in Excel, and then use our regular ConstantContact mail capabilities. Being able to do this within RSA would have been significantly easier.

We want bidders to be able to choose to pay part of their invoice during self-check out and come back later and pay the rest.

When a donor has requested for a receipt to be sent to someone other than themselves there should be an option to CC someone when sending a receipt. Right now it only sends to the email address the person has on file.

Currently couples can share a bidder #, but if they want to eBid online as individuals (with their individual email addresses), there is no way to get a merged invoice. This means they need to checkout separately. This makes checkout confusing, because couples checkout with their shared bidder # at the end of the event, and may not realize they have not paid for one spouse's online winnings.

When a person enters an item they should get a receipt they can print out that verifies that the donation was entered. This would serve two purposes. 1) The donor knows the process was successful and 2) They have a receipt to include with the item they donate that serves as a label for the auction staff to know who the item came from and can easily match it up with the online entry. Maybe this is something that would happen after the item is approved? An email could be sent to the donor with the information.

Currently, it is up to the auction staff to send out winner notifications and invoices via the Control Center once the auction has ended. This feature would enable the automatic emailing to bidders of invoices with payment instructions.

We print invoices for check out, and it would be great if could print those who owe who we have a credit card for - and those that don't. Would save lots of time for wouldn't have to manually separate them.