have the event website as such that returning donors/bidders do not have to request/create a new account for the new event.
Since patron information can roll over from a previous event, it would be great if our returning bidders did not have to request and subsequently create a new account year after year.
The amount of time wasted to figure out why a donor/bidder from a previous event isn't able to receive an invite from a new event. The roll over information from one event to another should be seamless for our donors/bidders wanting to support our fundraiser. This is very embarrassing when a donor calls and is extremely frustrated because of this issue. This needs to be corrected ASAP. I had to figure our a work around.
The message below is very misleading...
Invitation Not Found
Sorry, we could not find the invitation record you requested. It may have expired, or it may have already been used (an invitation can only be used once). Please contact Good Sam of Garland to request a new invitation.
If you know that your invitation is current and unused, the link might have been broken by your email program’s line-wrapping. Try copying the link from your invitation message and pasting it into your browser’s address bar.
Kari Hopkins commented
yes please make this change!
With all of our events going virtual and back to back. This suggestion is very important to us. We had a different platform we used and we didn't have his issue. The bidder had the same login and password for the event online auction we set up. We choose to move over to RSA because of the DP connection not knowing this would not be an easy transition for our bidders. This is really a set back to RSA in our eyes....because we want it to be as smooth as possible for our bidders.
I am extremely pleased with RSA's programs with the exception of this issue. We are utilizing the program to hold monthly raffles and auctions in addition to using it for events and making my patrons create new users month after month creates frustration on both ends. I want to be able to give our patrons a streamlined way of 'donating' to our organization and this has put a hitch into that.
Ugh. this ends up being a lot of hand-holding for guests. I often have to delete any record that includes their email or phone number, then later merge the records. I HATE this part of the event registration process. It is very cumbersome for our guests!
We just started using RSA and I assumed that the accounts would roll over. This should definitely happen since the rest of the data rolls over.