General Feedback
Help us to make ReadySetAuction even better! Please share your ideas and vote on others you like.
52 results found
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hyperlinks
The button to create a hyperlink in the package details editor is not clear. Also, when the applied link is selected it will navigate you away from RSA and does not open in a new window.
7 votesThank you for this great idea! In our 2019.03 ReadySetAuction release we updated the WYSIWYG Editor. It is now easier to add hyperlinks to your packages. Check out our blog post about the new editor! https://www.readysetauction.com/rsablog/2019/07/02/easy-auction-event-website-editor/
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Allow users to set General Ledger and Solicitation codes
This would make the DonorPerfect reports export with the proper codes so that less clean up would be needed for import into DonorPerfect.
31 votesThank you for this great idea! With the most recent ReadySetAuction release you now have the ability to set a general ledger code, solicitation code, sub-solicitation code and/or a thank you letter code prior to transferring your data into DonorPerfect. Check out this KB article to help you prepare your data!
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Allow site to go directly to eCatalog
We want to eliminate barriers to bidding. If there was an option under Admin > Event Settings to have the event website link take bidders directly into the eCatalog instead of the menu on the landing page, this would help bidders access auction items more easily.
10 votesThank you for this idea! In our 2019.03 ReadySetAuction Release, we made several changes to our Event Website. Now when you go to the Event Website to view the ecatalog you can select to go directly to the ecatalog.
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50 votes
Thank you for this great idea! You now have the ability to assign more than one staff member administrative permissions!
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Phone Support
How about a phone number so customers can call and speak to someone live with questions.
17 votesPhone Support is now available for ReadySetAuction! Please contact your Account Manager for additional information.
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More Customizable Event Website
I understand that having limited options for web design might seem ideal to people that don't really care. However, to send donors to a site that looks primitive and not in-line with our organizations design standards is not ideal. There are so many ways to build modules or widgets that people could utilize and customize if they have the desire or ability within their org. For those that don't, then they could continue to use the basic layout.
77 votesThank you for this great idea! In a recent ReadySetAuction release a new and improved editor was added to make it easier to customize your event website. This new editor will make it easy for you to add and resize pictures and gifs or embed a video on your event website. Check out our blog post for more information: https://www.readysetauction.com/rsablog/2019/07/02/easy-auction-event-website-editor/
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Printed Thank You Letters
Bring back the printed thank you letters that were available in Classic, including integrated receipt for tax purposes.
3 votes -
Correcting RSVP's
Let us be able to delete/change a group from RSVP when we make a mistake entering the group.
1 voteThank you for your feedback! This feature already exists.
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Training Module to practice before an event without using real people or items!
It really isn't possible to practice check in/check out procedures without risking somebody's record or using real credit cards. A dummy module would allow for much more confidence on the night of the event!
13 votesYou can request a complimentary 15-day training database from ReadySetAuction via support@readysetauction.com.
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Allow credit card payments to be deleted from invoices within the database
Currently, if a patron purchases a ticket to the event via credit card, and then in turn is unable to make it, there is no way to delete the invoice/payment in RSA. The patron can be refunded in the gateway and their RSVP changed to "Not Attending", but this still affects the reporting of the event in RSA.
37 votesYou asked and we listened! Event staff administrators (and event staff members with the authorization code) can now delete credit card payments from invoices in ReadySetAuction.
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extend the 28-day post-event wrap-up if the 2-week eCatalog extension is purchased.
If the two-week eCatalog extension is purchased, then the 28-day wrap-up period (prior to event lock) should be extended two weeks from the event date as well.
4 votesFor Complete package users, we now offer a 45-day post-event eCatalog period and an additional four week wrap-up period after that.
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5 votes
Thank you for your feedback! Complete plan event staff administrators can now enable outbid notifications via text message at their convenience under Event Settings.
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add SSL security to all areas of the RSA site, not just areas where payment information is entered/stored.
SSL security should be applied to the ReadySetAuction event staff website and Event Website as a whole - not just in areas where credit card/merchant information is entered/stored.
6 votes -
Allow the eCatalog Bidding Window to be globally updated for all packages
Currently, changing the eCatalog Bidding Window under "Defaults" will only affect packages going forward; it will not make any retroactive changes to existing packages. There should either be an option for this Default to make retroactive changes, or there should be a global update option on the Packages screen for updates to the eCatalog bidding window.
1 voteAlready Exists: The eCatalog Window can be updated in bulk via the “Actions on Selected Packages” drop-down menu.
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Merge Duplicate Patron Accounts
Now that patron email address is optional (see: http://helpdesk.readysetauction.com/forums/257310-general-feedback/suggestions/6222015-make-contact-s-email-address-optional), it is possible to more easily create duplicate patron accounts. When this happens, it would be nice to have an easy method to merge the duplicates together into a single patron record.
9 votes -
Outbid Notifications via Text Message
Text messages can be more immediate and noticeable than emails, and they can be received by virtually all phones. Allow guests the option to receive outbid alerts via text message instead of (or in addition to) email alerts.
7 votes -
Check-in Guests with Bidder Number
When checking in guests to add credit cards, it would be a great tool to use their bidder numbers instead of typing in names. Since couples are already linked through bidder number it would then pull up both bidders right away (or so it would seem.) We know that this feature would greatly speed up our check-in process since our packets already contact bidder numbers on the packet label.
1 vote -
Text the Link to Bidder Registration
Provide the option to text the bidding link to their cell phone instead of emailing it. Some people did not receive the emails quickly and we lost bidding time. Others had registered with an email address they could not access on their phones. This would solve both problems.
6 votes -
Allow Couple to Check in Together
Allow a couple to check in together, rather than requiring each to go through the check-in process separately. This will speed up the check-in process and provide a better guest experience.
33 votes -
Require Anonymous Bidding for All Bidders
Currently, it is the bidder's choice whether to eBid anonymously. This option would allow the auction staff to require all eBidders to bid anonymously.
1 vote
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