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52 results found

  1. hyperlinks

    The button to create a hyperlink in the package details editor is not clear. Also, when the applied link is selected it will navigate you away from RSA and does not open in a new window.

    7 votes
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    0 comments  ·  Event Website  ·  Admin →

  2. Allow users to set General Ledger and Solicitation codes

    This would make the DonorPerfect reports export with the proper codes so that less clean up would be needed for import into DonorPerfect.

    31 votes
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    3 comments  ·  Donations  ·  Admin →
    Completed  ·  AdminRSA Support (Technical Support Manager, ReadySetAuction) responded

    Thank you for this great idea! With the most recent ReadySetAuction release you now have the ability to set a general ledger code, solicitation code, sub-solicitation code and/or a thank you letter code prior to transferring your data into DonorPerfect. Check out this KB article to help you prepare your data!

    https://helpdesk.readysetauction.com/knowledgebase/articles/1905973-donorperfect-transfer-guide-step-2-preparing-yo

  3. Allow site to go directly to eCatalog

    We want to eliminate barriers to bidding. If there was an option under Admin > Event Settings to have the event website link take bidders directly into the eCatalog instead of the menu on the landing page, this would help bidders access auction items more easily.

    10 votes
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    2 comments  ·  Event Website  ·  Admin →

  4. Allow for more than one staff member to have administrative permissions.

    50 votes
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    5 comments  ·  Admin & Staff  ·  Admin →

  5. Phone Support

    How about a phone number so customers can call and speak to someone live with questions.

    17 votes
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    1 comment  ·  Documentation  ·  Admin →
    Completed  ·  Dominique responded

    Phone Support is now available for ReadySetAuction! Please contact your Account Manager for additional information.

  6. More Customizable Event Website

    I understand that having limited options for web design might seem ideal to people that don't really care. However, to send donors to a site that looks primitive and not in-line with our organizations design standards is not ideal. There are so many ways to build modules or widgets that people could utilize and customize if they have the desire or ability within their org. For those that don't, then they could continue to use the basic layout.

    76 votes
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    10 comments  ·  Event Website  ·  Admin →

  7. Link bidders together to allow for one invoice

    Currently, if you have two separate accounts, you will receive two separate invoices. If you allow people to buy tickets together and have one person listed as the primary account holder the other as their guest, they should be linked together so their credit card is already stored, their winnings are linked together and they share only one invoice. This would be the case 90% of the time because almost all the bidders are married couples.

    12 votes
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    2 comments  ·  Check-In / Check-Out  ·  Admin →
    Completed  ·  Greg responded

    Bidders may be linked to a single account for all silent bidding via the sharing of bidder numbers,

  8. Make Contact's Email Address Optional

    Currently, every contact in the system is required to have a unique email address. The email address is used to uniquely identify every individual contact record, and prevent duplicate contacts from being entered into the system. However, in many cases the organization does not know the email address of a contact that they wish to enter or import. This leads to messy work-arounds, such as creating fake email addresses for contacts. This feature would make the email address field optional for all patrons. In this case, the system would be unable to send email to any patron lacking an email…

    156 votes
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    Completed  ·  8 comments  ·  Patrons  ·  Admin →

  9. Allow eCatalog view-only mode outside of bidding period

    Currently the eCatalog is only active to my guests a week before the event. This is fine for bidding purposes, but what about publicity?

    Why can't my guest view the eCatalog (without bidding) any time before the event? Seeing the eCatalog grow will:

    1. Generate buzz.
    2. Prevent my group from soliciting businesses who have already given.
    3. Encourage businesses to donate early (peer pressure).

    The website and the information is already there. Why would it cost more just to display it the public (without having the bidding option)?

    61 votes
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    1 comment  ·  Event Website  ·  Admin →
    Completed  ·  Dominique responded

    Thank you for your feedback! We have expanded the duration of the eCatalog Access Period to 45 days before through 45 days after your event date. For Select plan users, this expands the amount of time during which visitors to your event website can view the eCatalog. For Complete plan users, this expands the amount of time during which visitors to your event website can view the eCatalog, place bids on packages that are open for bidding, and/or purchase fixed-price packages that are open for purchase.

  10. Consolidate Donors and Bidders

    Donors and Bidders currently reside on separate lists. Although this facilitates working with data specific to the patron's role, it also requires additional data entry work to make a contact both a donor and a bidder, and it requires the user to be careful to enter the same name and email address to prevent duplicate records. It would be nice to change this to a single list of patrons, with optional donor and bidder roles, that could be enabled per patron.

    73 votes
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    Completed  ·  1 comment  ·  Patrons  ·  Admin →

  11. Ready-to-Print Labels for Silent Auction Winners Envelopes

    Ready to print labels for silent auction envelopes with item # AND title of the package description.

    6 votes
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    Completed  ·  1 comment  ·  Reports & Printed Materials  ·  Admin →

  12. Better Feedback After Failed Import

    When an import fails (donations, donors, packages, bidders), there is no indication of why the failure occurred (other than duplicates). It would be very helpful to get feedback as to what caused records to fail to import.

    21 votes
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    3 comments  ·  Import  ·  Admin →
    Completed  ·  Dominique responded

    You can now download a file after your import which contains the records that failed to import, along with details as to why.

  13. Show "Who has purchased" List for Fixed-Price Packages

    For certain types of fixed-price packages, such as sign-up parties, bidders would like to see who else has purchased the package before committing themselves to purchasing. This feature would display a list of bidders who have purchased the package so far.

    39 votes
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    Completed  ·  0 comments  ·  Event Website  ·  Admin →

  14. Direct Image Upload

    Allow users to upload their package images directly to ReadySetAuction. This would be quicker and easier than requiring users to use a 3rd party image hosting site.

    18 votes
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    3 comments  ·  Packages  ·  Admin →
    Completed  ·  Lauren Foster responded

    Thank you for this great idea! We are excited to share that this was completed in our most recent release on June 26th, 2018.

  15. Make Bidder # Optional / Share a Bidder #

    Currently, every bidder must be assigned a bidder number because a bidder number is required in order to place a bid under certain circumstances (eg. at shared bidding stations). A popular guest scenario involves having a couple share a single bidder number so that they can bid together as a single unit. Although this is not possible for eBidding (every eBidder must use an individual eBidding account), for traditional paper auctions, it is reasonable to have couples bidding together as one.

    The current solution is to have both members of a couple use one of their bidder numbers and simply…

    17 votes
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    Completed  ·  0 comments  ·  Patrons  ·  Admin →

  16. Printed Thank You Letters

    Bring back the printed thank you letters that were available in Classic, including integrated receipt for tax purposes.

    3 votes
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    Completed  ·  2 comments  ·  Reports & Printed Materials  ·  Admin →

  17. Solicitor Assignment

    This feature would allow a staff member to be assigned to a particular donor. A report showing donor-solicitor pairings would be helpful as well.

    2 votes
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    Completed  ·  1 comment  ·  Admin & Staff  ·  Admin →

  18. Bulk Action to Assign Catalog Numbers

    Currently, catalog numbers are assigned to packages on an individual basis. It would be very helpful and a huge time saver if users could batch update all catalog numbers at once.

    1 vote
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    Completed  ·  1 comment  ·  Packages  ·  Admin →

  19. Additional Output Formats

    Printed materials are currently provided in HTML "ready-to-print" format, as well as CSV format for creation of customized materials via mail-merge. The HTML format is not modifiable by the user. And while the CSV format allows for full customization of the printed materials, it requires more expertise from the user (i.e. performing mail merge using Excel and Word).

    This feature would add one or more additional output formats that would sit somewhere between the simple but non-modifiable HTML format and the more complex-to-use CSV format.

    PDF and Word are two potential output formats that would be simple to use as-is,…

    4 votes
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    Completed  ·  0 comments  ·  Reports & Printed Materials  ·  Admin →

  20. Correcting RSVP's

    Let us be able to delete/change a group from RSVP when we make a mistake entering the group.

    1 vote
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    2 comments  ·  Patrons  ·  Admin →
    Completed  ·  Dominique responded

    Thank you for your feedback! This feature already exists.

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