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  1. hyperlinks

    The button to create a hyperlink in the package details editor is not clear. Also, when the applied link is selected it will navigate you away from RSA and does not open in a new window.

    7 votes
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    0 comments  ·  Event Website  ·  Flag idea as inappropriate…  ·  Admin →
  2. Allow site to go directly to eCatalog

    We want to eliminate barriers to bidding. If there was an option under Admin > Event Settings to have the event website link take bidders directly into the eCatalog instead of the menu on the landing page, this would help bidders access auction items more easily.

    10 votes
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    2 comments  ·  Event Website  ·  Flag idea as inappropriate…  ·  Admin →
  3. Allow users to set General Ledger and Solicitation codes

    This would make the DonorPerfect reports export with the proper codes so that less clean up would be needed for import into DonorPerfect.

    31 votes
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    3 comments  ·  Donations  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for this great idea! With the most recent ReadySetAuction release you now have the ability to set a general ledger code, solicitation code, sub-solicitation code and/or a thank you letter code prior to transferring your data into DonorPerfect. Check out this KB article to help you prepare your data!

    https://helpdesk.readysetauction.com/knowledgebase/articles/1905973-donorperfect-transfer-guide-step-2-preparing-yo

  4. Correcting RSVP's

    Let us be able to delete/change a group from RSVP when we make a mistake entering the group.

    1 vote
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    2 comments  ·  Patrons  ·  Flag idea as inappropriate…  ·  Admin →
    Completed  ·  Dominique responded

    Thank you for your feedback! This feature already exists.

  5. Training Module to practice before an event without using real people or items!

    It really isn't possible to practice check in/check out procedures without risking somebody's record or using real credit cards. A dummy module would allow for much more confidence on the night of the event!

    13 votes
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    3 comments  ·  Check-In / Check-Out  ·  Flag idea as inappropriate…  ·  Admin →
  6. extend the 28-day post-event wrap-up if the 2-week eCatalog extension is purchased.

    If the two-week eCatalog extension is purchased, then the 28-day wrap-up period (prior to event lock) should be extended two weeks from the event date as well.

    4 votes
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    0 comments  ·  Admin & Staff  ·  Flag idea as inappropriate…  ·  Admin →
    Completed  ·  Dominique responded

    For Complete package users, we now offer a 45-day post-event eCatalog period and an additional four week wrap-up period after that.

  7. Allow the eCatalog Bidding Window to be globally updated for all packages

    Currently, changing the eCatalog Bidding Window under "Defaults" will only affect packages going forward; it will not make any retroactive changes to existing packages. There should either be an option for this Default to make retroactive changes, or there should be a global update option on the Packages screen for updates to the eCatalog bidding window.

    1 vote
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    0 comments  ·  Packages  ·  Flag idea as inappropriate…  ·  Admin →
    Completed  ·  Dominique responded

    Already Exists: The eCatalog Window can be updated in bulk via the “Actions on Selected Packages” drop-down menu.

  8. 50 votes
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    5 comments  ·  Admin & Staff  ·  Flag idea as inappropriate…  ·  Admin →
  9. Phone Support

    How about a phone number so customers can call and speak to someone live with questions.

    17 votes
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    1 comment  ·  Documentation  ·  Flag idea as inappropriate…  ·  Admin →
    Completed  ·  Dominique responded

    Phone Support is now available for ReadySetAuction! Please contact your Account Manager for additional information.

  10. Allow credit card payments to be deleted from invoices within the database

    Currently, if a patron purchases a ticket to the event via credit card, and then in turn is unable to make it, there is no way to delete the invoice/payment in RSA. The patron can be refunded in the gateway and their RSVP changed to "Not Attending", but this still affects the reporting of the event in RSA.

    37 votes
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    0 comments  ·  Patrons  ·  Flag idea as inappropriate…  ·  Admin →
    Completed  ·  Dominique responded

    You asked and we listened! Event staff administrators (and event staff members with the authorization code) can now delete credit card payments from invoices in ReadySetAuction.

  11. 5 votes
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    0 comments  ·  Packages  ·  Flag idea as inappropriate…  ·  Admin →
    Completed  ·  Dominique responded

    Thank you for your feedback! Complete plan event staff administrators can now enable outbid notifications via text message at their convenience under Event Settings.

  12. add SSL security to all areas of the RSA site, not just areas where payment information is entered/stored.

    SSL security should be applied to the ReadySetAuction event staff website and Event Website as a whole - not just in areas where credit card/merchant information is entered/stored.

    6 votes
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    Completed  ·  0 comments  ·  Admin & Staff  ·  Flag idea as inappropriate…  ·  Admin →
  13. Check-in Guests with Bidder Number

    When checking in guests to add credit cards, it would be a great tool to use their bidder numbers instead of typing in names. Since couples are already linked through bidder number it would then pull up both bidders right away (or so it would seem.) We know that this feature would greatly speed up our check-in process since our packets already contact bidder numbers on the packet label.

    1 vote
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    Completed  ·  0 comments  ·  Check-In / Check-Out  ·  Flag idea as inappropriate…  ·  Admin →
  14. Merge Duplicate Patron Accounts

    Now that patron email address is optional (see: http://helpdesk.readysetauction.com/forums/257310-general-feedback/suggestions/6222015-make-contact-s-email-address-optional), it is possible to more easily create duplicate patron accounts. When this happens, it would be nice to have an easy method to merge the duplicates together into a single patron record.

    9 votes
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    Completed  ·  0 comments  ·  Patrons  ·  Flag idea as inappropriate…  ·  Admin →
  15. Outbid Notifications via Text Message

    Text messages can be more immediate and noticeable than emails, and they can be received by virtually all phones. Allow guests the option to receive outbid alerts via text message instead of (or in addition to) email alerts.

    7 votes
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    Completed  ·  2 comments  ·  Bidding  ·  Flag idea as inappropriate…  ·  Admin →
  16. Require Anonymous Bidding for All Bidders

    Currently, it is the bidder's choice whether to eBid anonymously. This option would allow the auction staff to require all eBidders to bid anonymously.

    1 vote
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    Completed  ·  0 comments  ·  Bidding  ·  Flag idea as inappropriate…  ·  Admin →
  17. Text the Link to Bidder Registration

    Provide the option to text the bidding link to their cell phone instead of emailing it. Some people did not receive the emails quickly and we lost bidding time. Others had registered with an email address they could not access on their phones. This would solve both problems.

    6 votes
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    Completed  ·  1 comment  ·  Bidding  ·  Flag idea as inappropriate…  ·  Admin →
  18. Allow Couple to Check in Together

    Allow a couple to check in together, rather than requiring each to go through the check-in process separately. This will speed up the check-in process and provide a better guest experience.

    33 votes
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    Completed  ·  0 comments  ·  Check-In / Check-Out  ·  Flag idea as inappropriate…  ·  Admin →
  19. Increase Character Limit for Event Site Welcome Message

    Add more characters for the welcome message so that there isn't a limitation on how many linked sponsor images you can add.

    1 vote
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    Completed  ·  0 comments  ·  Event Website  ·  Flag idea as inappropriate…  ·  Admin →
  20. Link bidders together to allow for one invoice

    Currently, if you have two separate accounts, you will receive two separate invoices. If you allow people to buy tickets together and have one person listed as the primary account holder the other as their guest, they should be linked together so their credit card is already stored, their winnings are linked together and they share only one invoice. This would be the case 90% of the time because almost all the bidders are married couples.

    12 votes
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    3 comments  ·  Check-In / Check-Out  ·  Flag idea as inappropriate…  ·  Admin →
    Completed  ·  Greg responded

    Bidders may be linked to a single account for all silent bidding via the sharing of bidder numbers,

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