General Feedback
Help us to make ReadySetAuction even better! Please share your ideas and vote on others you like.
43 results found
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3% credit card processing fee show up at check-in AND check-out
It would be a great help to have the 3% processing fee question appear on the Add Credit Card page during check-in and for that info to be copied automatically to the Process Payment page at check-out. This will make check-out much faster, because it will automatically add the 3% processing fee to the current charges, and we won't have to ask our guests twice for this same info that they earlier gave us.
16 votes -
Identify the PayReady Guests on the Check Out Guests Screen
On the Check Out Guests screen, the drop-down box shows the list of everyone who owes money. It would be nice to identify which people in that list are already PayReady (have a credit card on file) so that it makes it easier to go to that person and process their credit card. Each name could look something like "Smith, John [1234] (PR)" in the drop-down list.
Note that this is in lieu of having a mass card processing operation, which has been requested separately
16 votes -
Allow patrons to store credit card information without making a purchase
Currently, patrons are required to make an online purchase (admission tickets, sponsorship sales, etc.) in order to be presented with the option to store their credit card information for use at the event. It would be great if they were able to create this online account and store credit card information without having to make a purchase.
Essentially, we would like that a user be able to create an account and simply save a credit card for their account. And that's it. No need to purchase anything, just save their credit card information.
15 votes -
Option to update credit card expiration date
Allow update of credit card expiration date. I have a patron with same credit card number, but I can't run it because exp date has been updated and system won't allow me to add a new payment method because card # is exactly the same.
15 votes -
Error message were easier to interpret.
Error messages could possibly be improved by highlighting the solution in bright yellow, if it is something in plain language like "Please reload and try again", or even a link to click to solve the problem. More details of the problem could still be included outside the highlighted part or in a "read more" link, but volunteers in the moment don't want to read about the problem, only make the problem go away instantly. For example, in @Event > Create Invoices > bidder number.
13 votes -
you could upgrade tickets at no charge
It would be great if you could upgrade tickets for no charge, and not be required to remove and readd tickets.
12 votes -
Tag purchases that have gift cards included for pick up at check out.
Be able to tag a package that includes a gift card or gift certificate so that it appears at checkout time. Clerks will then know that there is a gift card or gift certificate to give to purchaser
12 votes -
Prevent bidders without tickets from checking in
Some organizations do not want to allow bidders to check in until they have purchased a ticket, it would be great if there was a setting to control this. Maybe under Admin > Event Settings there could be a check box to require that patrons have a ticket or a party on file before their check in can be completed.
10 votes -
Multiple Buyers & Multiple Payment forms
We often have a group of buyers who purchase high-dollar items and need a way to include multiple buyer numbers and amounts.
Similarly, an organization may purchase an item from a combination of cash and checks. It would be helpful to break down a payment using multiple payment forms.10 votes -
7 votes
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Check In Messaging remove E-bidding Conditionally
If I disable E-bidding, even if I have the Complete version of RSA, I want to be able to not have the messaging at check in say "Send eBidding Registration email to Test Last". Because currently I have to uncheck each time.
7 votes -
A Single Click "Checkout Now" button was available from auction screen
I believe that there should be a one click checkout option when purchasing items as a "buy it now" option. The process to go back to the Home screen, then My Account, then Pay Invoice, or even locating the $ icon to checkout is VERY confusing and often causes many issues with my patrons. We have been using the system for close to a year now and this is a continued problem.
If there was a "Checkout Now" or "Complete Checkout" single click button that would alleviate SO MANY headaches for our fundraising team.
7 votes -
Allow drink ticket sale with check in
It would save a step if you could record the sale of a drink ticket while checking a patron in, instead of needing to first check them in under the Check In Guests tab, then go over to Record Sales and look up the drink ticket item there.
6 votes -
Allow check-in/check-out without so much typing
We actually bypassed RSA in favor of Google Docs for check-in and check-out so that our helpers could use tablets to see the lists, tap on the name, fill in anything that's missing, and send them on their way. RSA's default check-in/check-out should be from the list of names, and check-out should provide a tab so helpers can access the list of winners/items in addition to the list of bidders/guests. Both lists should lead to the same record, which can be updated/settled on the spot. Obviously, we'd rather keep it all in RSA, but we had over 400 guests at…
6 votes -
Guests that are attending with a table host or sponsor should be able to preregister and enter their credit card info prior to the event.
Check-in takes a very long time when you have to enters someone's credit card, address, etc. It would be very helpful if guests could preregister and do this ahead of time.
5 votes -
Other Payment - Add Pop Up Box for descriptive detail
When payment is logged as other during check-out, please give a pop-up box to enter extra details--just like when the check option is chosen and the check # pop up box appears. This will help with reconciliation of payments.
4 votes -
Allowing table purchasers to be entered the same way as individual seat purchaser
Anybody wanting to buy a table had to enter this as a sponsor, which had two adverse consequences: a) it was hard for attendees buying tables to find how to do so on the site (we had to speak with a lot of folks to advise them how to do this); and b) generating reports of attendees was difficult from an administrative perspective, because accessing information about individuals and sponsors have to be done in two different ways. We view individual purchasers and table purchases (other than a true sponsor, such as a corporation) as the same thing.
4 votes -
Credit card zip code error messages were more informative
Under @Event > Check Out Guest (also @Event > Check In Guest) you can add a credit card for a bidder.
If that bidder has a Canadian zip code, you must enter it with a space, for example, K0H 9Z0 in order for RSA to accept it.
If a US client happens to have a one-off Canadian bidder, and they are unfamiliar with the format of Canadian zip codes, they may try to enter this as K0H9Z0. This format is not accepted, and you are not able to add the card if you don't know that you need the space.…
3 votes -
Table Number
Table number in welcome email.
2 votes -
Payment button was more visible on invoice
Many patrons thought that when they received their invoice it meant that their card had been debited and they could pick up their items. They don’t always scroll to bottom where payment button is. Recommend that the payment button be moved to top of invoice.
1 vote
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