Add "My Account" bar to the event website to make it easy for patrons to check or update their settings
Please make it easier for patrons to access their accounts, to add missing information, change information, ADD GUESTS to their parties, and most importantly STORE THEIR CREDIT CARD. This would make for a more pleasant experience checking in by avoiding long check in lines. Currently the only way to get a patrons credit card into the system is by manual check in, buying a ticket, or placing an e-bid.
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Kenneth Wolcott
commented
Permit all patrons to save credit card information without the necessity of making a purchase.
This idea was previously labeled as "already exists" by RSA Support. It both does and does not (refer to the RSA Support response below). All users who create an account should have the ability to save their credit card information during sign-up or at any other time (e.g., via My Account > My Settings). We should be able to identify attendees who have not stored a credit card and send them a reminder to do so, including guests and those at tables, not just those who purchased tickets directly. This would enable us to avoid collecting credit card information at check-in, except for a few exceptions, which is a significant hassle during the process.Thus, there are three interconnected concepts. Website: option for patrons to add stored credit cards (even when not making an immediate purchase) both during account setup and later through Account Settings; Reporting: the capability to view attendees who have or have not saved credit card information, and Communications: sending them a reminder via email to complete this action.
Response from RSA Support to the original poster:
I appreciate this idea. There are three distinct methods for storing a credit card within readysetauction. Two of them can be purchased without the need for a patron.To require a credit card for bidding, navigate to: Admin > Event Settings > Event Website > Select the option that states “Require a stored credit card for eBidding.”
To enter the credit card at check-in, please navigate to: @Event > Check In Guest
Patrons have the option to make a purchase on the event website and can choose to save their credit card information for future transactions.
[Drift Boss](https://driftbossgame.io) -
Kristin
commented
Our event hasn't gone live yet but I know our attendees will want to be able to create their account and store a credit card prior to the event. Many of our guests are older so they RSVP with a check, but the night of they will want to have a credit card stored so they can leave quickly.
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Kristen
commented
Currently, patrons are required to make an online purchase (admission tickets, sponsorship sales, etc.) in order to be presented with the option to store their credit card information for use at the event. It would be great if they were able to create their online account and store credit card information without having to make a purchase, and without event staff having to enter this in the back end. This feature does not currently exist in this form I am requesting. This would facilitate registration the night of the event, especially for table purchasers with multiple guests.