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  1. Enter Zip Code / Postal Code and Auto Populate the City and State

    It would be great to enter in only the zip code and it automatically populate the city and state that matches the zip code. This would make manual check-in of patrons much faster.

    17 votes
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    0 comments  ·  Check-In / Check-Out  ·  Flag idea as inappropriate…  ·  Admin →

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  2. 3% credit card processing fee show up at check-in AND check-out

    It would be a great help to have the 3% processing fee question appear on the Add Credit Card page during check-in and for that info to be copied automatically to the Process Payment page at check-out. This will make check-out much faster, because it will automatically add the 3% processing fee to the current charges, and we won't have to ask our guests twice for this same info that they earlier gave us.

    12 votes
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  3. Prevent bidders without tickets from checking in

    Some organizations do not want to allow bidders to check in until they have purchased a ticket, it would be great if there was a setting to control this. Maybe under Admin > Event Settings there could be a check box to require that patrons have a ticket or a party on file before their check in can be completed.

    10 votes
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    1 comment  ·  Check-In / Check-Out  ·  Flag idea as inappropriate…  ·  Admin →

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  4. Apply Two Payment Methods at Check-Out

    Many of our bidders apply a specific amount of cash and then would like to pay with credit card for the rest. It would be very helpful to be able to apply cash or check amounts to the total and then be able to apply another form of payment like credit card for the remaining balance. This would also allow two bidders to split the cost of an item. Using the way to you suggest to do this then gives inaccurate information on how much items really cost by having to change them to make their payments work. This would…

    151 votes
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    22 comments  ·  Check-In / Check-Out  ·  Flag idea as inappropriate…  ·  Admin →

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  5. Allow drink ticket sale with check in

    It would save a step if you could record the sale of a drink ticket while checking a patron in, instead of needing to first check them in under the Check In Guests tab, then go over to Record Sales and look up the drink ticket item there.

    6 votes
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  6. Integrate PayPal with checkout for live event

    In RSA, we are able to enable PayPal for online purchases; however, the system does not allow PayPal for check-in/check-out at the live event. Not sure why. It would be easier to just manage one payment system. We had a lot of requests to use PayPal during this year's event.

    1 vote
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    1 comment  ·  Check-In / Check-Out  ·  Flag idea as inappropriate…  ·  Admin →

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  7. Check In Email

    It would be a beneficial feature for RSA if the day of the event Bidders who purchased a ticket can receive a communication/email to be able to check themselves in. This will save a lot of time.

    25 votes
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  8. Add flag next to bidder's name indicating whether a credit card is on file or not.

    Add a flag next to a bidders name indicating whether or not they have a credit card on file when entering bidder numbers in the "Record Sales" function during the event. This would allow the recorder to know if they have a card on file or not.

    38 votes
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  9. 7 votes
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  10. Option to update credit card expiration date

    Allow update of credit card expiration date. I have a patron with same credit card number, but I can't run it because exp date has been updated and system won't allow me to add a new payment method because card # is exactly the same.

    13 votes
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    2 comments  ·  Check-In / Check-Out  ·  Flag idea as inappropriate…  ·  Admin →

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  11. Add win notifications to the text message service

    The text message add-on should also notify bidders when they have won an item.

    19 votes
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  12. Lengthen the check number field

    Check number field in Check out guests is not long enough for bank issued checks.

    20 votes
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  13. support mobile card readers

    It would make the system more flexible to integrate mobile swipe devices allowing staff to handle credit card swipes with an ipad or iphone. It also makes the use of wifi not as important which in some venues can be sketchy.

    25 votes
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    2 comments  ·  Check-In / Check-Out  ·  Flag idea as inappropriate…  ·  Admin →

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  14. Allow staff to issue credit amounts at check out

    Ability to issue credits amounts at check out. Someone may win a $200 credit playing heads/tails game, etc.

    17 votes
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    1 comment  ·  Check-In / Check-Out  ·  Flag idea as inappropriate…  ·  Admin →

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  15. Tag purchases that have gift cards included for pick up at check out.

    Be able to tag a package that includes a gift card or gift certificate so that it appears at checkout time. Clerks will then know that there is a gift card or gift certificate to give to purchaser

    12 votes
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  16. Make Billing Address Optional When Adding Credit Card

    Currently the billing address is required to match the credit card being pre-registered. We only have about half of the addresses (very few for sponsor guests) and it takes an awful long time to type this info in, as lines forming to check in. Or we have a home address - and they are using business card. I know our merchant account doesn't require an address - it just costs us more if we don't use one. I would like the option to make it a requirement or not. Anything to speed up the process!

    24 votes
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    5 comments  ·  Check-In / Check-Out  ·  Flag idea as inappropriate…  ·  Admin →

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  17. Error message were easier to interpret.

    Error messages could possibly be improved by highlighting the solution in bright yellow, if it is something in plain language like "Please reload and try again", or even a link to click to solve the problem. More details of the problem could still be included outside the highlighted part or in a "read more" link, but volunteers in the moment don't want to read about the problem, only make the problem go away instantly. For example, in @Event > Create Invoices > bidder number.

    13 votes
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  18. Table Number

    Table number in welcome email.

    2 votes
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  19. Hide Won Packages in Record Sales

    We are able to hide won items on the eCatalog and showcase. It would be nice if we were able to hide the packages that were won while in @Event > Record Sales. This would make looking for a package when recording a sale that much easier. It also leads to confusion if someone does not know that a specific package was sold when recording sales.

    1 vote
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  20. Allow single function record sales and check out for Buy in parties or raffle only sales

    Similar to Quick Method to Sell Sponsorships & RSVP where sales entry and checkout can be a single step. We keep having to delete recorded sales at check out, because the payment only covered some of the recorded sales. Then you have to reenter those sales and checkout again. Too many steps.

    1 vote
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