Ability to add/change fields in Sponsorship area to allow for needed information
We are about to set up our 3rd event using RSA. Working in the platform has been nothing short of frustrating as “Sponsorships” have such limited fields, many of them optional, and none of which can be edited/modified.
For instance, a golf tournament registration is a Foursome, four people. Only the 1st listed person must furnish their email and phone number, all others are optional. We can’t ask for a shirt size or a handicap.
Our next event is a clay shoot tournament. Singles or foursomes may sign up, but we needed to find out other information, such as t-shirt size, ammo size (of 2 options), and class (pro, men, ladies, juniors). There is no way to incorporate any of this into RSA.
Because of the limitations of RSA, editing fields, etc., we had to create our own online registration form for our next event and will only be able to use RSA for the auction portion. We used another event/auction software in 2019 and 2020 that DID allow modifications to the registration/sponsorship form so we know it’s possible. We went with RSA in 2022 as it seemed to make sense since we already use Donor Perfect. But in all honesty, it feels like we were ‘sold an oceanfront parcel in Arizona’ as the software is not as adaptable or as usable as we were made to believe it would be.
How do we get your designers to make the software better? I know I’m not the only one having these problems.
tgelineau
shared this idea
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Kenneth Wolcott
commented
We are going to use RSA to put up our third event. It has been quite frustrating to work on the platform because "Sponsorships" contain so few fields, many of which are optional, and none of them can be changed.
A foursome, for example, is a group of four persons who register for a golf tournament. The first person on the list is required to provide their phone number and email address; everyone else is not required to. We are unable to request a handicap or a shirt size.
A clay shoot competition is our upcoming event. We wanted to know other details like t-shirt size, ammunition size (of two options), and class (pro, men, ladies, juniors), however singles and foursomes are welcome to join up. None of this can be incorporated into RSA.
We had to make our own online registration form for our next event due to RSA's constraints, including the inability to update fields, and we will only be able to utilize RSA for the auction element. We know it's feasible because in 2019 and 2020 we used a different event/auction platform that DID permit changes to the sponsorship/registration form. Since we already utilize Donor Perfect, it seemed to make sense for us to choose RSA in 2022. In all honesty, though, the software is not as flexible or usable as we were led to assume, making it feel as though we were "sold an oceanfront parcel in Arizona."
How can we persuade your designers to improve the software? I'm aware that I'm not the only one experiencing these issues.
[Geometry Dash](https://geometrydash-subzero.io)