Payments can be deleted through the Administrator’s account (or with the admin authorization code) as follows:
- Go to Patrons > Bidders > Manage Bidders
- Click on the name of the bidder to open their ‘Update Bidder’ page
- Click on the bidder's ‘History’ tab
- Find the receipt associated with the payment that needs to be deleted (We recommend viewing the receipt to confirm it is the correct one)
- Click on ‘Delete Payment’
- Confirm Delete Payment
This process deletes the payment only. If you want to remove winnings from a bidder's invoice, it is a separate process.
Note: If the deleted payment was made via credit card, you will need to log into your Merchant Account or PayPal account in order to refund the credit card itself.