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How to Delete a Payment

Payments can be deleted through the Administrator’s account (or with the admin authorization code) as follows:

  • Go to Patrons > Bidders > Manage Bidders
  • Click on the name of the bidder to open their ‘Update Bidder’ page
  • Click on the bidder's ‘History’ tab
  • Find the receipt associated with the payment that needs to be deleted (We recommend viewing the receipt to confirm it is the correct one)
  • Click on ‘Delete Payment’
  • Confirm Delete Payment

This process deletes the payment only. If you want to remove winnings from a bidder's invoice, it is a separate process.

Note: If the deleted payment was made via credit card, you will need to log into your Merchant Account or PayPal account in order to refund the credit card itself.

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