Skip to content

How to Notify Winning Bidders Who Owe Money

Send Invoices:

First, it's important to note that you can set up your event through the Admin tab in Event Settings to require eBidders to submit credit card information in order to place a bid. This ensures that you collect monies owed by bidders who are participating remotely.  

To notify winners of your online, mobile bidding and in-person auction:
  1. Customize the invoice language (Patrons > Communications > Invoices).
  2. Send invoices to all bidders who have a balance (Patrons > Bidders > Manage => Actions on Bidders menu > Invoice All With Balance Due).
  3. If you want them to have the ability to self-pay online, then enable "Enable bidders to check themselves out on their own devices" on the Admin > Event Settings > Payment Methods page. Self-payment is an option only if your organization has established a merchant account with one of our partners or a PayPal Business Account.
Your auction staff can check out bidders and bidders can check themselves out for the 4 weeks following your event date, or if you’ve purchased an eCatalog Access Period post event extension (or extensions), then for the 4 weeks following the end of the extension.

Feedback and Knowledge Base