Skip to content


How does my organization enable self-check out? For organizations that have the “Select” or “complete” version of RSA, to enable self-check out navigate to: 
  1.  Admin
  2. Event Settings
  3. Payment Methods
  4. Check “Enable bidders to check themselves out on their own devices”
  5. Update Payment Methods
Do winners automatically get notified they have won? 
No, winners will not be automatically notified they won. However, if bidders do login into their account they will see if their payable balance in the upper right hand corner. They can click on that icon and then choose “pay invoice”, which will be highlighted in yellow. 

When should I invoice patrons?

This all depends on when your packages close. Lets say your auction is over at 9pm, and bidding ends at 8pm. At 8:15 (as long as no packages are in overtime bidding) RSA would recommend navigating through the following:

  1. Patrons
  2. Bidders
  3. Scroll to to the bottom where it says “actions on bidders”
  4. Choose to “invoice all with a balance due” and confirm. 
This will send an invoice to anyone with an email. Once that bidder opens the email, they will see a button to “pay now”, they can click on that button and login into their account to pay their invoice.  

What if the bidder doesn’t have an account setup already?

If a bidder does not have an account, when they hit “pay now” it will prompt them to finish setting up their account. Once they complete that, it will then allow them to complete self-check out.   


Feedback and Knowledge Base