Does every patron need their bidding pin?

A patron only needs to know their bidding pin if they are using a shared bidding station.

If a bidder knows their bidding pin, do they still need their email address and password that they registered with?

Yes, the bidding pin does not take the place of logging into their account to bid. The bidder would still need their email address and password to sign in, there will be another step that requires them to enter a bidding pin, if placing a bid on a shared bidding station.

What if a bidder has forgotten their bidding pin?

Event staff members can lookup a bidder’s pin by navigating to:

Patrons > Everyone>> find patron > click patron's name > click on “bidder info” tab > it will be listed under “bidding pin” Event staff can also change a patrons bidding pin by hitting “change”. Where does the system prompt a bidder to create a bidding pin?

When a patron sets up their account they will be required to enter any information the organization has made required., One of the required questions is “bidding pin”.

Where does the system prompt a bidder to use their bidding pin?

If a bidder is using a shared bidding station they will need to sign in before placing a bid. After they sign in using their email and password, they can click “place a bid”, then will be asked to enter their pin number. This ensures that the correct bidder is signed in, since this is a shared bidding station.